Consumer Direct Coordinator
(Wine Jobs:
Sales & Marketing)
Full Time
Calistoga,
California
Our rapidly growing family winery seeks an enthusiastic, engaged, can-do assistant in the day-to-day coordination of our Consumer Direct Programs, which includes; high-touch customer service inquiries, guest visitation scheduling, coordination of our consumer allocation programs, and assistance in consumer events.
The ideal candidate has a minimum three years of customer service and consumer direct winery experience. You have the ability to positively support strategic direction from management and handle multiple tasks at once with a great attitude. You innately anticipate the needs of customers in a supportive and direct way. You get what it means to manage a cult brand’s consumer experience and know how to say no in a graceful, definitive manner, while never alienating the customer. You have a crafty ability to answer wave after wave of customer service and sales inquiries with ease. You quickly navigate and prioritize business needs, meeting strict deadlines in flawless fashion. And, you desire the opportunity for growth in responsibilities.
This position serves as a vital member of our Consumer Direct team and is the “first face” of the company with our customers. This position includes, but is not limited to, customer service across all consumer direct initiatives, tasting room team assistance as needed, customer relationship sales programming, including coordinating communications and collateral, direct mail campaigns, interacting with logistics to meet time demands, and participation in consumer events.
We offer a highly competitive base, plus incentives in the form of commissions and team bonuses.