Wine & Spirits Specialist (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Kroger

  Bloomingdale, Illinois

Position Summary:

Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment.  Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all Wine and Spirits products. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
  • Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
  • Effectively communicate with customers and respond to questions and requests in a timely manner.
  • Operate equipment (e.g., scanner, register, check verification, scale, check approval machine, coupon machine and intercom) according to company guidelines.
  • Check customer identification to ensure sales are made to legal-age customers.
  • Make suggestions to the customer for beverage pairings/selections for special events.
  • Develop/maintain creative product merchandising that supports core products, specials and marketing themes.
  • Partner with other departments to create synergies for cross merchandising.
  • Assist with product presentation, rotation, and replenishment; follow basic product handling procedures.
  • Ensure in-stock position of available product.
  • Gain and demonstrate a high level of operational execution, product skills and process skills.
  • Ensure consistent execution of all Wine/Spirits standard operating procedures (SOPs).
  • Utilize accomplished selling skills in order to secure additional sales and use suggestive selling techniques to increase sales of products during sales events.
  • Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
  • Create a product sales plan for scheduled shift; identify department opportunities during shifts and create plans for improvement.
  • Plan work duties appropriately during the shift to accomplish all assigned tasks.
  • Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
  • Adhere to all local, state and federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft or fraud.
  • Assist general team members as needed.
  • Physical demands include, but are not limited to, frequently lift/carry objects 10-55 lbs., push/pull objects up to 200 lbs., walk on uneven ground, turn, stand, reach stoop/bend,; occasionally lift/carry objects more than 60 lbs., push/pull objects 100 to 550 lb., and exposure to coolers and freezers (-20 to 40o).
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications: 

  • Must be 18 years of age
  • High school education/GED or currently enrolled; basic math skills
  • Effective interpersonal communication and customer service skills
  • Ability to work in a fast paced environment; takes initiative
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Ability to read/interpret documents

How To Apply

https://jobs.kroger.com/marianos/job/Bloomingdale-Wine-&-Spirits-Specialist-IL-60108/417404000/?feedId=44800&utm_source=Indeed&utm_campaign=Kroger

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