Account Coordinator
(Wine Jobs:
Sales & Marketing)
Full Time
WineDirect
American Canyon,
California
We are seeking an energetic and highly motivated individuals to fill a key support position on our Client Services team in our Napa/American Canyon, CA facility. Our Account Coordinators provide relationship management and support to ensure exceptional client satisfaction.
As Account Coordinator, you will work with a dynamic, fast-paced team to facilitate the shipping of orders for our winery customers. This is an important customer-facing role, which means that you will rely heavily on your multi-tasking and follow through skills. The position requires quick response time and a thorough understanding of our logistics systems, as you are the first line of support in a customer-centric business.
Your initial responsibilities will include:
• Handling all carrier requests
• Analyzing requests, providing shipment/tracking information, taking corrective action, and/or escalating problems to the appropriate person to maintain a successful order flow
• Working with carriers, wholesalers, and retailers on claims/damaged shipments, and call tags
• Managing daily responsibilities in a timely, accurate, and thorough manner
• Handle special projects as assigned
Qualifications:
• Carrier/logistics knowledge a must!
• As our goal is to exceed client expectations, this position requires a results oriented individual who can anticipate problems and provide solutions
• 3+ years customer service experience in a logistics facility in the wine industry
• Our ideal candidate is a team player who relies on his or her good judgment and communication skills to help clients
• Self-motivated, enthusiastic, pleasant, positive customer-centric attitude
• Detail oriented and able to manage multiple projects at the same time
• Ability to research, escalate issues and problem solve
• Excellent written and verbal communication skills
• MS Office experience with MS Word, Excel, Outlook, Oracle or similar ERP systems experience
Details:
Base Pay: Depending on Experience
Employment Hours: 8:30am to 5:00pm
Job Type: Customer Service, Logistics
Hours: Monday thru Friday
Location: American Canyon, CA